Verizon says that it has resolved points with Fios, its fiber optic community, that affected many places within the Northeastern US for hours on Tuesday. The corporate says that issues ought to be returning to regular, however a fiber lower in Brooklyn could imply that some may nonetheless be with out service.
Customers started reporting issues with Verizon on Downdetector shortly after 11AM ET, and the quantity of experiences peaked at greater than 22,000 on Tuesday. Hotspots for issues on Downdetector’s outage map for Verizon included Boston, New York Metropolis, Washington, DC, and extra. A couple of Verge staffers skilled outages as nicely, although one in Brooklyn nonetheless doesn’t have service.
“An web difficulty impacting the standard of our Fios service all through the Northeast has been resolved,” Verizon mentioned via its support account on Twitter to many customers on the platform. “Community efficiency and repair ranges are returning to regular.”
Good afternoon and completely happy new yr Darren, Thanks a lot for reaching out to us. An web difficulty impacting the standard of our Fios service all through the Northeast has been resolved. Community efficiency and repair ranges are returning to regular. Please DM us if not again. ^RME
— Verizon Assist (@VerizonSupport) January 26, 2021
The account additionally mentioned at 11:52AM ET that there was a fiber cut in Brooklyn, and as of 4:04PM ET on Tuesday, the corporate mentioned the lower remains to be affecting clients within the space. Nonetheless, technicians are working to make things better, Verizon said.
Our aim is to make sure you have working companies! Presently, we’re conscious of a fiber lower within the Brooklyn NY space. That is impacting a some clients in that space. Good thing is that we’re conscious and have technicians within the discipline working to get service again up and dealing for you!
— Verizon Assist (@VerizonSupport) January 26, 2021
Folks additionally reported points with Google, Zoom, Gmail, and extra on Downdetector, however the experiences seem to have come from the identical locations that had been experiencing issues with Fios. Google and Zoom’s standing pages aren’t exhibiting any outages, so it’s potential issues with these companies within the Northeastern US had been tied to the Fios outage.
We’ve requested Verizon to remark, and the corporate says it’s wanting into it now. Appearing Federal Communications Fee chairwoman Jessica Rosenworcel also said that the Public Security and Homeland Safety Bureau is wanting into the state of affairs.
We have now seen experiences of internet-related outages on the East Coast, making it troublesome for individuals to work remotely and go to high school on-line. The @FCC Public Security and Homeland Safety Bureau is working to unravel what’s going on.
— Jessica Rosenworcel (@JRosenworcel) January 26, 2021
Replace January twenty sixth, 4:44PM ET: Added new info from Verizon concerning the points being resolved.
